A “serious disconnect” exists between Philadelphians and the city’s 311 system, which residents use to report abandoned cars, ...

The city receives about 60 requests daily for things like potholes, missed trash pickup or parking violations.

Lancaster, Ohio, rolls out a 311 CRM system for residents to report non-emergency issues and access city information.

Philadelphia’s 311 call center has streamlined the complaint reporting process, but, 16 years in, it still has problems that ...

New York’s Finest’s often spotty responses to 311 calls will be tracked under a new NYPD “quality of life” crackdown, police ...

36,356 people played the daily Crossword recently. Can you solve it faster than others?36,356 people played the daily Crossword recently. Can you solve it faster than others?

The City of Providence announced the launch of the new PVD311 website Tuesday alongside Director of the Mayor's Center for ...

ROCHESTER, Minn. – It’s National 311 day and the City of Rochester is highlighting the service that has helped thousands of ...

The 311 system, created in 2006, has greatly helped increase accountability in the department, Hugen said. She said her precincts, precinct two and part of precincts three and four, had not been late ...

The City Council member tells News 12 he is working on more legislation to improve the 311 system like being able to add pictures to requests and the ability to live chat with an agent.

The lack of a digital system also meant that after-hours requests weren't being documented, frustrating both residents and city employees. With phone as their primary means of communication ...

Providence has revamped its 311 system to streamline requests for service. 311 is used for non-emergency issues such as potholes, parking violations, missed trash, etc. The new system allows users ...