“Any rooms available?,” I asked the friendly staff of a big four-star hotel in central Brussels on Wednesday evening. “Minus two,” replied the receptionist with a frown. “We’re ...

This woman couldn't contain her disbelief after an airline double-booked her seat and put her on standby. What can she do now ...

The National Consumer Commission has officially warned airlines: overbooking flights is illegal, and here’s why. Imagine this: You’ve booked your flight, triple-checked your email for the confirmation ...

In a statement Wednesday, the Department of Transportation (DoTr) through the Maritime Industry Authority (Marina) said it ordered the company to reply within 10 days from the receipt of the ...

The National Consumer Commission (NCC) has reminded airlines in South Africa that overbooking flights is illegal.

The National Consumer Commission (NCC) has emphasised that overbooking and overselling airline flight tickets is illegal in terms of the Consumer Protection Act (CPA). Hardin Ratshisusu, acting ...

The National Consumer Commission (NCC) has a warned airlines, stating that the practice of overbooking flights is illegal under the Consumer Protection Act (CPA). This follows an incident ...

“Minus two,” replied the receptionist with a frown. “We’re overbooked.” Overbooking is popular among airlines. When the process of selling more seats than the capacity of the plane is ...