Since 2011, the CFPB's Office of Consumer Response has worked to get consumers timely responses from more than 6,100 financial companies. Each consumer complaint goes through a five-step process. Learn about each step so you know what to expect, how to respond, and how complaints are reviewed, shared, and published.

Dec 3, 2024 · We aim to make consumer financial markets work for consumers, responsible providers, and the economy as a whole. We protect consumers from unfair, deceptive, or abusive practices and take action against companies that break the law. We arm people with the information, steps, and tools that they need to make smart financial decisions.

Each week we send more than 50,000 complaints about financial products and services to companies for response. If another agency would be better able to assist, we'll send it to them and let you know. Most companies respond within 15 days.

Feb 12, 2025 · NEW YORK (AP) — The Consumer Financial Protection Bureau, which Congress established to monitor credit card companies, mortgage providers, debt collectors and other segments of the consumer finance industry, is the latest U.S. government agency to have its work halted by the Trump administration.. Conservatives have long targeted the work of the CFPB.

Complaints about credit or consumer reporting continued to increase in 2023, accounting for more than 81% of all consumer complaints sent to companies. The CFPB sent nearly 1.1 million credit or consumer reporting complaints to companies for review and response.

Apr 5, 2024 · In 2023, the CFPB sent more than 1.3 million complaints to more than 3,400 companies for review and response. Of these, 79% related to credit and consumer reporting, 7% related to debt collection, 4% related to credit cards, 4% related to checking and savings accounts, and 2% related to mortgages.

22 hours ago · “CFPB RIP,’’ Elon Musk wrote on social media on Feb. 7. ... Last week, the agency’s consumer response team was called back to work to tackle a backlog of 16,000 complaints, including ...

Mar 29, 2024 · This Congressionally mandated annual report analyzes complaints submitted by consumers to the Consumer Financial Protection Bureau in 2023.

If you have a specific issue with a financial product or service and haven’t been able to resolve it with the company, we may be able to help. When you submit a complaint using our form, we help to get you a response from the company, generally within 15 days.

Feb 5, 2025 · In its 14 years, the CFPB has created rules limiting credit card late fees and overdraft penalties, protected consumers from unfair lending practices, and much more. Here’s what might happen next.